Privacy Policy

GoDehydrate (“we,” “us,” or “our”) respects your privacy and is committed to protecting personal information you share when using godehydrate.com and related services (the “Services”). This Privacy Policy explains what we collect, how we use it, with whom we share it, and the choices you have. By using the Services, you consent to the practices described here, in addition to our Terms & Services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily submit through forms, account registration, appointment requests, newsletter subscriptions, coaching intake questionnaires, and customer support inquiries. This may include your name, email address, phone number, billing details (processed by our payment partners), dietary preferences, wellness goals, age range, and any health-related information you choose to disclose for coaching purposes.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect device and usage data such as IP address, browser type, operating system, referring URLs, pages viewed, time spent, and clickstream data. We use cookies, local storage, and similar technologies to remember preferences, maintain sessions, analyze traffic, and improve performance. You can adjust cookie settings in your browser; disabling cookies may limit certain features.

1.3 Information from Third Parties

We may receive information from analytics providers, advertising partners, social platforms (when you interact with share links), and identity verification services to prevent fraud. If you connect third-party fitness or nutrition apps in the future, data shared by those services will be handled according to this Policy and the third party’s disclosures.

2. How We Use Information

We use personal information for legitimate business purposes, including:

• Providing, personalizing, and improving the Services, including meal plans, hydration trackers, and course recommendations;
• Scheduling and delivering telehealth consultations with licensed professionals;
• Processing payments, subscriptions, refunds, and tax documentation;
• Sending transactional emails (confirmations, reminders, security alerts) and marketing communications where permitted;
• Responding to contact form submissions and support tickets;
• Conducting research and analytics to understand engagement and content effectiveness;
• Detecting, preventing, and addressing fraud, abuse, or technical issues;
• Complying with legal obligations and enforcing our Terms.

Where required by law, we rely on your consent, contract performance, legitimate interests, or legal duty as the basis for processing.

3. Health-Related Information

Information you provide about weight, lab values, medications, allergies, or medical conditions may be considered sensitive. We apply heightened safeguards for clinical program data, including access controls, encryption in transit, and staff training on confidentiality. Providers are bound by professional ethical duties. We do not sell sensitive health information. De-identified, aggregated statistics may be used for educational content or quality improvement.

4. How We Share Information

We do not sell your personal information to data brokers. We may share information with:

• Service providers who assist with hosting, email delivery, payment processing, customer support, analytics, and security—under contracts requiring appropriate protection;
• Licensed professionals involved in your care within GoDehydrate programs;
• Business transfers in connection with merger, acquisition, or asset sale, subject to notice when practicable;
• Legal and safety when required by law, court order, or to protect rights, safety, and integrity of users and the public;
• With your direction, such as when you ask us to share summaries with your physician.

5. Cookies and Tracking Technologies

We use essential cookies for authentication and security, functional cookies for preferences, and analytics cookies to measure site performance. Marketing cookies may be used to deliver relevant wellness content on external platforms. You can manage preferences through browser settings or opt-out tools provided by industry groups. Do Not Track signals are not uniformly standardized; we currently respond based on cookie choices you make.

6. Data Retention

We retain personal information only as long as necessary for the purposes described, including to satisfy legal, accounting, or reporting requirements. Account data is generally kept while your account is active and for a reasonable period afterward. Clinical notes may be retained longer where professional regulations require. Marketing suppression lists are maintained to honor unsubscribe requests.

7. Security Measures

We implement administrative, technical, and physical safeguards designed to protect information, including TLS encryption for data in transit, role-based access, regular vulnerability assessments, and incident response procedures. No method of transmission or storage is completely secure; you use the Services at your own risk and should protect your credentials.

8. International Data Transfers

Our servers and service providers may be located in various countries. When personal information is transferred across borders, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms where required by applicable privacy laws.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. You may withdraw consent for marketing emails via unsubscribe links or our unsubscribe page. To exercise privacy rights, contact us through the contact form or hello@godehydrate.com. We may verify your identity before fulfilling requests. You may lodge a complaint with a supervisory authority where applicable.

10. Children’s Privacy

The Services are not directed to children under thirteen (13). We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child improperly, contact us so we can delete it.

11. Third-Party Links

Our website may contain links to external resources. Their privacy practices are not controlled by GoDehydrate. Review their policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The “Last updated” date will change accordingly. Material updates may be communicated via email or prominent website notice. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy questions or requests, email hello@godehydrate.com or submit the contact form with the subject line “Privacy Request.” We aim to respond within thirty (30) days.